Last updated : 13/11/2024
Overview
At IKA Luxury, we strive to provide premium, custom-designed products and a satisfying shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1. Eligibility for Returns
As our products are primarily custom-made and print-on-demand, we can only accept returns in specific cases:
- Damaged or Defective Items: If your product arrives damaged, defective, or incorrect, we will accept a return request and issue a replacement or refund.
- Order Issues: If there was an error on our end in processing your order, we will correct it at no additional cost.
To be eligible for a return:
- The item must be unused and in the same condition as received.
- The return request must be initiated within [7-14 days] of receiving the item.
2. Non-Returnable Items
Due to the personalized and custom-made nature of our products, we do not accept returns for:
- Items that have been personalized or customized as per customer requests.
- Items that have been used, worn, or damaged by the customer.
- Sale or discounted items.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our support team at info@ikaluxury.com with your order number, details of the issue, and photos of any damage or defect, if applicable.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and further instructions on how to return your item.
- Return Shipping: For eligible returns, customers are responsible for shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be processed within [7-10 business days] to your original method of payment. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.
5. Exchanges
Currently, we only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [your email address] for assistance.
6. Cancellations
- Order Cancellations: As our products are made to order, cancellations can only be accepted within [24 hours] of placing an order. Once production begins, we cannot cancel the order.
- Refunds on Cancelled Orders: If your cancellation request is accepted, we will issue a full refund to your original payment method.
7. Contact Us
If you have any questions regarding our Return and Refund Policy or need assistance with your return, please contact our customer support team: